Frequently Asked Questions Answered for you!
We hope our FAQs answer any concerns you may have. Feel free to click on the tabs below for answers.
Carpet
What process or method of cleaning does Cool Wave Cleaning use?
The process we use is hot water extraction also know as steam cleaning.
Do you use any chemicals to clean with?
Yes, we use specific detergents or chemicals with different levels of ph for the type of cleaning that we are doing.
After cleaning, is there any residue left?
The last step in our cleaning process would be the extraction of soil and will be flushed out with a rinse to neutralize the ph levels in the fabric or surface being cleaned.
Will all the spots come out?
We treat all spots with professional products available today and are successful more than 95% of the time. We completely exhaust our selection of cleaners before we say the spot is permanent.
How safe are your cleaning and protection products?
We use only the safest, most effective technology to assure not only your satisfaction, but your safety as well. We do not use any chemicals, or leave any irritant residues.
How long does any of your cleaning service takes?
It depends on how soil or dirty the cleaning task is. On average a cleaning can take 2 to 4 hrs to complete.
How long does it take for my carpets to dry?
It would take 12 to 24 hours for your carpets to dry. Added air flow would help with the drying process.
How long before I can walk on the carpet?
Light foot traffic is fine after 2 to 3 hours, but we recommend allowing 8 to 14 hours for full drying.
Upholstery
Can you clean all types of upholstery fabrics?
Yes. We clean all fabric types including microfiber, cotton, linen, wool, and synthetic blends using the safest method for each.
How long would it take for my upholstery chairs to dry?
It would take 12 to 24 hours for your upholstery chairs to dry. Added air flow would help increase the drying process.
Will cleaning remove odours and stains?
Most stains and odours can be fully removed. We use enzyme-based cleaners and hot water extraction to deep-clean upholstery fibers.
How often should upholstery be cleaned?
We recommend cleaning your furniture every 12 to 18 months to keep it fresh, allergen-free, and long-lasting.
Hardwood
Do you sand hardwood floors?
No. Our process is non-abrasive. We deep clean and polish hardwood floors without sanding or altering the finish.
How often should hardwood floors be cleaned professionally?
We recommend professional cleaning every 6 to 12 months depending on foot traffic and floor condition.
Will the cleaning make my floors slippery?
No. Our neutral pH cleaners remove residue and leave your hardwood floors safe, clean, and naturally shiny.
Tile and Grout
Do you clean both tile floors and showers?
Yes. We professionally clean tile floors, showers, backsplashes, and countertops using specialized rotary tools and detergents.
How long does the floor take to dry after cleaning?
On average it would take 2 to 4 hours to completely dry.
Can you seal grout after cleaning?
Absolutely. After cleaning, we can apply a clear grout sealer to protect against future staining and make maintenance easier.
How often should tile and grout be professionally cleaned?
Most homes benefit from professional tile and grout cleaning every 12 to 18 months depending on traffic and soil buildup.
Mattress
What does your mattress cleaning include?
Our mattress cleaning includes deep steam extraction, deodorizing, and allergen removal for a fresher, healthier sleep.
Can mattress cleaning remove urine or odour?
Yes. We use enzyme-based products designed to neutralize odours and break down organic stains such as urine or sweat.
How long does a mattress take to dry?
Drying time averages between 12 and 24 hours depending on airflow and room humidity. Added fan can help with airflow to speed up drying time.
General Questions
What is your Cancelation Policy?
We would prefer at least 48 hours notice. Longer if possible. When you leave it too late we have an empty spot that is difficult to fill. We simply ask that you be considerate.
Once we book a second date on our schedule, we would require a deposit.
Do you send reminders?
Yes we do. The reminder will be on the day before of the cleaning. If you don’t have a cell phone, we will give you a call.
How far in advance can I book a cleaning?
We have had customers book months ahead and repeat clients schedule for the following year.
Payment
Is my credit card information secure and / or is my credit card number displayed?
Yes your credit card information is secured and your credit card number is not displayed after it is stored in the system.
What is the payment gateway used to process the transaction?
The payment gateway being used is Square.
How do I pay?
We accept All Credit Cards, Debit Cards, Etransfers and Cash ($CAD).
Sorry we do not accept Cheques for residential cleanings.
Please also be advised that we do not carry a cash float with us so if you wish to pay by cash you would need to have the correct amount in change.
Service fee and Service areas
Do you offer free estimates?
Yes. We provide free, no-obligation quotes for all cleaning services over the phone or email. If it’s a large residential or commercial service within or out of our service area that needs to be seen or measured, there will be a estimate fee.
Are estimate fees refundable?
No, estimate fees are non-refundable if we come out to asset a cleaning and the customer does not book a spot on the schedule.
Are estimate fees applied to the total bill?
Yes, the fee will be applied to the total bill after the service is complete.
Are you insured and certified?
Yes. Cool Wave Cleaning is fully insured and trained in advanced carpet and upholstery cleaning techniques.
What areas do you serve?
We serve Angus, Alliston, Aurora, Barrie, Bradford, Innisfil, Keswick, Newmarket, and surrounding Simcoe County areas.