▪What process or method of cleaning does Cool Wave Cleaning use?

The process we use is hot water extraction also know as steam cleaning. 

▪Do you use any chemicals to clean with?

Yes, we use specific detergents or chemicals with different levels of ph for the type of cleaning that we are doing.

▪After cleaning, is there any residue left?

The last step in our cleaning process would be the extraction of soil and will be flushed out with a rinse to neutralize the ph levels in the fabric or surface being cleaned.

▪Will all the spots come out?

We treat all spots with professional products available today and are successful more than 95% of the time. We completely exhaust our selection of cleaners before we say the spot is permanent. 

▪How safe are your cleaning and protection products?

We use only the safest, most effective technology to assure not only your satisfaction, but your safety as well. We do not use any chemicals, or leave any irritant residues.

▪How long does any of your cleaning service takes?

It depends on how soil or dirty the cleaning task is. On average a cleaning can take 2 to 4 hrs to complete. 

▪How long does it take for my carpets to dry?

It would take 8 to 10 hrs for your carpets to dry. Added air flow would help with the drying process.

▪How long would it take for my upholstery chairs to dry?

It would take 8 to 10 hrs for your upholstery chairs to dry. Added air flow would help increase the drying process. 

▪Is my credit card information secure  and / or is my credit card number displayed?

Yes your credit card information is secured and your credit card number is not displayed after it is stored in the system. 

▪What is the payment gateway used to process the transaction? 

The payment gateway being used is Square.